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Article Analysis: Service Level Agreements
  Term Paper ID:44232 		Get This Paper Free! or
Essay Subject:
Reviews an empirical article that studies outsourcing in the field of information technology.... More...
1 Pages / 225 Words
1 sources, 3 Citations, APA Format
$4.00

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Paper Introduction:
Article Analysis Service Level Agreements Goo Kishore Rao and Nam conducted an empirical studyfocused on the role of service level agreements SLAs in relationalmanagement of information technology IT outsourcing The problemstatement identified by Goo et al is that relational governance inthe context of IT outsourcing tends to be unwritten consisting of worker-based mechanisms that influence interorganizational behavior Formalcontractual clauses and relational governance are depicted by the authorsas having received relatively little attention in the empirical literature Consequently the purpose of the study

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Consequently, the purpose of the study by Goo, et al (2 9) was to testfor a complementary and a substitution relationship between SLAs andrelational governance because arguments in the literature for both of theserelationships were deemed cogent and plausible. Goo, et al (2 9) therefore described their goal as taking an in-depth look at the detailed formal contract between two contracting partiesor the SLA in an outsourcing context in order to examine the impact ofspecific SLA clauses on relational governance. Formalcontractual clauses and relational governance are depicted by the authorsas having received relatively little attention in the empirical literature. The study contributes to an understanding of how SLAsenhance IT outsourcing relationships. The role of service level agreements in relational management of information technology outsourcing: An empirical study. ReferenceGoo, J., Kishore, R., Rao, H.R., & Nam, K. (2 9). The authors identify 11specific contractual elements that act as complements of relationalgovernance attributes and collected data through a survey of South KoreanIT executives. Article Analysis: Service Level Agreements Goo, Kishore, Rao, and Nam (2 9) conducted an empirical studyfocused on the role of service level agreements (SLAs) in relationalmanagement of information technology (IT) outsourcing. The problem statement givesrise to the specific purpose of their study. MIS Quarterly, 33(1), 119-145. The problemstatement identified by Goo, et al (2 9) is that relational governance inthe context of IT outsourcing tends to be unwritten, consisting of worker-based mechanisms that influence interorganizational behavior.

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