|Potential Impacts of IP Telephony
on American Business
The technological development chosen for this analytical essay is IP Telephony. This is generally accepted to mean the merging of the telephone and the Internet, so that commercial users can use their Internet broadband connections to communicate using a number of media simultaneously and also using the Internet for voice and fax phone calls. This is an interesting technology since many businesses can profit while many other business will undoubtedly lose money.
Schlegelmilch and Sinkovics (1998), report on a number of studies concerning the IP technology, including a 1997 study that suggests rapid adoption of the technology could end up costing phone c