This is an analysis of an organization that has been growing rapidly and that is now in need of the automation of certain functions for greater efficiency and savings. Mr. Jones started Jones's Yogurt as a small store some ten years ago, and he was so successful that he began opening subsidiary stores and controlled them from a central office. In ten years, the chain has spread across the state and is about to open branches in neighboring states.
Throughout this growth period, Mr. Jones has been the central authority, basing the orientation and training of new hires for the various stores on the methods he used personally when he was operating out of his one original store. In this way he exerted quality control and gave the individual stores the